Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.
Introduction:
Prime Hires is seeking a skilled Administrative Assistant III to join our client in support of an existing vacancy.
Contract Period: 18 months with potential to extend or convert
Pay Rate: $26 per hour
Location: Remote Quebec or Hybrid Halifax and Waterloo.
Location Type: Remote or Hybrid
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
Job Responsibilities:- Own complex, aged, escalated, or exception-based administrative cases from intake through resolution, coordinating required follow-up and maintaining clear accountability for next steps.
- Investigate file discrepancies, system issues, workflow breaks, incomplete documentation, and recurring exceptions by reviewing available records and consulting appropriate partners.
- Apply established policies, procedures, controls, and authorities to non-routine situations; document the rationale for actions taken and escalate matters requiring policy interpretation, material remediation, or higher approval.
- Assess operational and client risks within assigned authority, identify potential control gaps, and ensure concerns are clearly documented and escalated.
- Perform targeted quality reviews or peer checks, identify recurring errors or process gaps, and provide factual observations to leaders and process owners.
- Act as a subject-matter resource by providing procedural guidance, peer support, onboard assistance, and knowledge transfer without formal people-management accountability.
- Support the development and maintenance of procedures, job aids, training materials, and administrative controls.
- Partner with Loyalty specialists, leaders, technology teams, operations, and other business areas to resolve issues spanning multiple processes or systems.
- Analyze recurring defects, complaints, exceptions, aged items, and manual workarounds; identify root causes and recommend practical improvements that reduce risk and rework.
- Support testing, operational readiness, and implementation of process or system changes, where assigned.
- Protect client information and reinforce adherence to applicable privacy, security, quality, risk, and regulatory requirements.
Experience & Qualification Requirements:- College diploma required.
- Progressive experience in mortgage, lending, banking, renewals, retention, servicing, or financial-services operations.
- Demonstrated ability to investigate and resolve complex administrative issues across multiple stakeholders, processes, and systems.
- Strong written and verbal communication skills, including the ability to explain processes and document decisions, risks, and recommendations clearly.
- Demonstrated analytical, root-cause, problem-solving, quality-review, and risk-awareness capabilities.
- Ability to prioritize complex work, influence partners without direct authority, and remain effective during high volume or rapid change.
- Ability to provide peer guidance, share knowledge, and support onboarding without formal people-leadership responsibility.
- Bilingual French and English capability (written and verbal) where required to support clients across jurisdictions. At least business level.
- Advanced knowledge of mortgage renewal and servicing processes, administrative controls, client documentation, and related systems.
- Experience supporting escalations, root-cause analysis, procedure development, operational reporting, testing, or change implementation.
- Experience identifying control gaps and recommending improvements to quality, efficiency, service levels, or the client experience.
- Demonstrated ability to coordinate competing priorities and resolve issues across business and technology partners.
How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.
We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.
